Common Issues

Most of the time, SafetyNow works perfectly fine. However, every once in a while, something happens and you need help. Here are the most common issues that our learners have encountered:

Forgot Password

If you've forgotten your password, then see this article.

Can't find certificate

You get a certificate after completing a course. If you didn't print it or need to save it again, see this article.

Don't know where to log in

Each company that works with us has a unique URL. If you don't know what yours is, you can find your original Welcome email in your inbox, which will have a link. Alternatively, speak to your Admin or Supervisor, and they'll be able to help you out.

Course is not playing

There are two major reasons a course might crash or not play at all: firewalls, and Flash.

Sometimes, your IT group will set up a firewall that blocks access to some of our content. If that's happening, take a screenshot and copy the URL of the course, and send it to IT. They'll be able to unblock us.

99% of our courses are HTML5 based, which means you don't need Flash. However, once in a while you might run into a Flash-based course. If you get error messages about Flash Player, then you may need to enable or install flash. Depending on your browser, that can look different. See each of the below links for tutorials for your browser: